FAQ's
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How can I track my order?
Once your order has been dispatched, you will receive an email including a copy of your invoice and tracking information. Please follow the instructions within the email to track your order.
If I purchased from a retailer, can I contact MAD Design Group directly for warranty?
It is best to contact the retailer where you made your purchase. The retailer will help you resolve the issue or submit the warranty claim on your behalf.
What if I have modified the product?
If the product has been modified or altered in any way, it will not be covered under warranty unless the modifications were approved in writing by MAD Design Group. However, we are happy to provide assistance with any issues you are experiencing.
Can I return my product without the original box and accessories?
In order to be fully covered under warranty, the product must be returned in its original packaging with accessories. If any items are missing, or if replacement packaging must be provided, the associated costs will be deducted from the credit or refund.
Which payment methods do you accept?
We accept Visa, MasterCard, American Express and Discover.
How to update your billing and shipping addresses?
Open your Account and click Addresses. If you have an address you can click the Edit option. If you don't have an address you're gonna be prompted to add one.
Is the warranty the same length for both residential and commercial?
Yes, the warranty is 2 years from the date of purchase for both residential and commercial installations.