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Support

Great products deserve great support. From your first unboxing to years of everyday use, we’re here to help with shipping, installation, maintenance, warranties, and more.

Topics

Shipping & Delivery

2 Articles

Unboxing & Installation

1 Articles

Care & Maintenance

2 Articles

Returns & Refunds

4 Articles

Warranty & Claims

3 Articles

Articles

Showing 12 items of 12

How to Clean an Ethanol Burner

Care & Maintenance

Returns and Exchanges FAQs

Returns & Refunds

What to Expect When You Contact Us

Warranty & Claims

How to Submit a Warranty Claim

Warranty & Claims

How to Protect and Maintain Concrete Models

Care & Maintenance

How to Level Your Fireplace

Unboxing & Installation

How to Start a Return or Exchange

Returns & Refunds

Returns and Exchanges - What do You Need to Know

Returns & Refunds

What to Do If Your Order Arrived Damaged

Shipping & Delivery

Shipping and Delivery Policy

Shipping & Delivery

Return and Exchange Policy

Returns & Refunds

Warranty and Claims Policy

Warranty & Claims